ITS Helpdesk


Help with UTPB Wired and Wireless Networks


Connecting to UTPB wireless network

Visitors from eduroam-participating universities can obtain access to University of Texas Permian Basin WiFi using the user names and passwords they use at their home institutions. Likewise, when you travel to participating institutions, you may use your University of Texas Permian Basin Email address and password to log in to the network. You will need to sign on to eduroam with each device that will be used to enable the security certificate on each device.

Use this link to download the application - UTPB Eduroam Application or or scan QR code below.

Other guests who do not have a UTPB account or are not from eduroam-participating universities need to use UTPB-Guest WiFi access instead of eduroam.

Manually connecting to eduroam if the link or QR code does not work for you

  1. On your device, navigate to the area where you can view all WiFi networks that are in range.
  2. Select eduroam from the list of available networks.
  3. Your device will now prompt you to log in to the network. Use the following credentials:
    Username: [FalconID]
    Password: Normal login password (same as email, UTPB Login, etc.)
  4. Choose to select the security certificate, if prompted. You may be asked to accept the security certificate multiple times. If it asks for a domain, enter UTPB.EDU

Updating your Network Preferences

For the best WiFi experience on campus, set eduroam as your preferred or default network on your device, and remove or forget former networks (such as UTPB and UTPB-Guest). Since this process is device-specific, look up directions for forgetting a network and/or setting a preferred or default network for your specific device. You may also need to forget your network if you have changed your password and eduroam is not asking you to reauthenticate your credentials.

If you have questions about updating these settings, please contact ITS Helpdesk at to create a ticket or call direct at 552-4357(HELP).


Connecting to the UTPB Student Housing Network

Apogee is the vendor that operates the network in all of the Student Housing buildings. They offer both wired and wireless network access in all dorms and common areas. All issues pertaining to support for the Resnet Network should be directed to Apogee.

Chat/Email/Web Ticketing can be found at: